Refund Policy

Refund Policy

We want you to feel confident when shopping with us. If you have an issue with your order, please contact our team so we can review your situation.

When a Refund May Be Available

Refunds may be considered for eligible items that meet our return requirements or when an order arrives damaged, defective, or incorrect.

Items must generally be unused, unworn, unaltered, and returned in their original condition and packaging.

Non-Returnable Conditions

Due to hygiene reasons, products that have been worn, washed, cut, colored, bleached, styled, altered, or otherwise used may not qualify for a refund.

Damaged or Incorrect Orders

If you receive an incorrect or damaged product, contact us as soon as possible with:

• Your order number
• Photos of the item
• Photos of the packaging
• A short description of the issue

Our team will review your request and let you know the next steps.

Refund Processing

Once an approved return has been received and inspected, we'll notify you about the outcome.

If your refund is approved, the amount will be returned to your original payment method. Your bank or payment provider may require additional time to process the refund.

Questions?

We're always happy to help.

Email: wigsprocessingteam@gmail.com