Returns & Exchanges

Returns & Exchanges

We want you to love your new look. If something isn't right with your order, please contact us and we'll do our best to help.

Return Eligibility

To be considered for a return, the item should be unused, unworn, unaltered, and in its original condition and packaging.

For hygiene reasons, wigs that have been worn, washed, dyed, cut, bleached, brushed excessively, styled, or otherwise altered may not be eligible for return.

Before Sending a Return

Please contact our customer support team before sending an item back.

Email: wigsprocessingteam@gmail.com

Include your order number and a brief explanation of the reason for your return.

Incorrect or Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. Send your order number along with clear photos of the item and packaging so our team can review the issue.

Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds are returned to the original payment method. Processing times may vary depending on your payment provider or bank.

Important

Customers are responsible for carefully reviewing our return requirements before sending an item back. Items that do not meet the return conditions may not qualify for a refund.